Seminars & Classes

Two-Day Seminars – $250.00

CRITICAL INCIDENT DISPATCHING –
A two-day seminar, which focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls, officer down, pursuits and critical incident stress.

COMMUNICATIONS TRAINING OFFICER (CTO) –
A two-day interactive look at specific skills trainers need to perform the high-quality training needed in our profession. Topics include: adult learning, instructional techniques, Daily Observation Reports, lesson plans, documentation and liability.

SUPERVISOR –
A two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability.

FIRE COMMUNICATIONS –
A two-day seminar focusing on communication, management, apparatus, and functionality in handling calls related to fires.

HOSTAGE NEGOTIATION -
Now available as a one or two-day seminar.

One-Day Seminars – $135.00

CRITICAL INCIDENT STRESS –
Communications is one of the most stressful jobs you can have.  Each one of you will experience critical incident stress during your career. This class will provide you with techniques to manage critical incident stress and educate you about the effects of critical incident stress. It is critical for your long-term health and well-being.

SUICIDE INTERVENTION –
A one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: Suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention.

HOSTAGE NEGOTIATION –
The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer the call.

STRESS: IT'S ALL IN YOUR HEAD –
A dynamic one-day look at how public safety workers can reduce stress in their lives. Attendees will learn to identify the sources of stress in their life and how to manage their stress.

DOMESTIC ABUSE –
A dynamic one-day look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations associated with it.

TERRORISM AND THE TELECOMMUNICATOR –
Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the attendee will learn techniques to handle an incident involving Biological and Chemical incidents.

TELECOMMUNICATOR LIABILITY –
Liability issues in the communications center have become a major issue across the United States. Communications centers across the United States are now facing lawsuits. It is important for all members of the communications center to learn skills to reduce liability.


Half-Day Seminars – $69.00

TTY TRAINING –
This 4-hour course deals with ADA Compliance, call handling techniques, the deaf culture and ASL, and other practical training for 9-1-1 call centers.

CUSTOMER SERVICE –
Stamp collecting, customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/dispatcher relations.

Hosting a seminar with The Public Safety Group is simple:
we do most of the work.

The Public Safety Group provides:
• Transportation and lodging for the instructor
• Certificate of completion for each student
• Registration and billing of attendees.

The host agency provides:
• Advertising of the seminar
• Meeting room for seminar
• Audio/visual needs for the class (TV/VCR and a marker board for most classes require a projector for PowerPoint).

Hosting the seminar allows your agency to send three people for free.

©2000 - 2006 The Public Safety Group, Inc.