Seminars & Classes
Two-Day Seminars – $295.00
CRITICAL
INCIDENT DISPATCHING –
A two-day seminar, which focuses on skills dispatchers need to dispatch
various calls, which may become critical incidents. Topics covered include:
suicidal callers, shootings, domestic violence, school violence, rape
calls, officer down, pursuits and critical incident stress.
COMMUNICATIONS TRAINING OFFICER (CTO) –
A two-day interactive look at specific skills trainers need to perform the
high-quality training needed in our profession. Topics include: adult
learning, instructional techniques, Daily Observation Reports, lesson
plans, documentation and liability.
SUPERVISOR –
A two-day interactive class focusing on skills supervisors need. Topics
covered include: federal laws, supervisor skill and styles, problem
solving, counseling and liability.
FIRE COMMUNICATIONS –
A two-day seminar focusing on communication, management, apparatus, and
functionality in handling calls related to fires.
HOSTAGE NEGOTIATION -
Now available as a one or two-day seminar.
One-Day Seminars – $169.00
CRIMES
IN PROGRESS - When Seconds Count®, are you prepared to
respond? When 9-1-1 rings, and you have a call that is in
progress, are you ready? This class is designed to provide you with
the tools you need to respond to a variety of in-progress and high-risk
calls. Topics include: Handling child callers, armed robberies,
shootings, homicides, pursuits, your role in
responder safety, and child missing calls.
ACTIVE
SHOOTER –
The most comprehensive active shooter class on the market. This class
will not only give telecommunicators the
historical prospective of the active shooter, but will also provide skills
your telecommunicator can use during active
shooter events. Lessons learned from previous incidents are
discussed using recent case studies and actual audio tapes from active
shooter events. The course will also discuss what the telecommunicator can expect in future incidents and the
possibility of terrorism and the active shooter.
CRITICAL
INCIDENT STRESS –
Communications is one of the most stressful jobs you can have.
Each one of you will experience critical incident stress during your
career. This class will provide you with techniques to manage critical
incident stress and educate you about the effects of critical incident
stress. It is critical for your long-term health and well-being.
SUICIDE
INTERVENTION –
A one-day interactive class designed to educate Public Safety call-takers
in crisis intervention. Topics include: Suicide attitudes, risk assessment
of caller, risk assessment of responder and call-taker intervention.
HOSTAGE NEGOTIATION –
The FBI now recommends that communications professionals receive hostage
negotiation training. Many hostage-incident contacts with law enforcement
begin when the hostage taker calls 9-1-1. It is critical that the person
who answers this call is trained. This class will prepare attendees to
answer the call.
STRESS: IT'S ALL IN YOUR HEAD –
A dynamic one-day look at how public safety workers can reduce stress in
their lives. Attendees will learn to identify the sources of stress in
their life and how to manage their stress.
DOMESTIC ABUSE –
A dynamic one-day look at the truths and myths associated with domestic
abuse. Attendees will learn to handle domestic abuse calls and the various
situations associated with it.
TERRORISM AND THE TELECOMMUNICATOR –
Terrorism has become a major threat to the cities of America. The
dispatcher and call taker must have an understanding of terrorism and
Weapons of Mass Destruction. Being the true first responder the attendee
will learn techniques to handle an incident involving Biological and
Chemical incidents.
TELECOMMUNICATOR LIABILITY –
Liability issues in the communications center have become a major issue
across the United States. Communications centers across the United States
are now facing lawsuits. It is important for all members of the
communications center to learn skills to reduce liability.
Half-Day Seminars – $89.00
FIRST RESPONDER ROUND TABLE - The only class
like it on the market. The class is designed to discuss issues
and problems that each responder faces. The class is designed to
assemble fire fighters, law enforcement, communications and management
together in one room to discuss how to improve the response of all
professionals.
TTY
TRAINING –
This 4-hour course deals with ADA Compliance, call handling techniques, the
deaf culture and ASL, and other practical training for 9-1-1 call centers.
CUSTOMER SERVICE –
Stamp collecting, customer service skills for dispatchers is a critical
class for all dispatchers and 9-1-1 personnel. Topics covered include,
annoying and difficult callers, words to use for extraordinary customer
service, how to defuse anger and officer/dispatcher relations.
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