The Public Safety Group

 

A five week interactive class designed to give the attendee the basic skills needed as a Public Safety Telecommunicator. Chapters include: Roles & responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification, radio communication and stress management.

 

 

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After taking this course, you will be able to:

• Uunderstand the role and responsibilities of a public safety telecommunicator.
• Understand and demonstrate the basic skills needed to perform the job of a public safety telecommunicator.
• Employ basic stress management skills.
• Understand the liability aspects of public safety communications.

 

 

 

• The ability to interact with your peers – discover common problems – find out what’s working for them – share information and materials – build a support network of friends in like positions
• One-on-one mentoring - feedback and assistance from your instructor as you learn the basic skills and responsibilities of a public safety telecommunicator.
• Certificate of Completion awarding 4 CEUs upon successful completion of the course

 

Week 1:  Roles, Responsibilities & Liability

      The roles of the Public Safety Telecommunicator

      Characteristics of a Telecommunicator

      Organizational Mission

      Telecommunicator ethics

      Legal aspects

Week 2:  Interpersonal communications & Technologies

      The communications process

      Effective Listening

      Customer Service

      The History of 9-1-1

      Technology used in 9-1-1