Online Training is Here
The Public Safety Group in conjunction with Profile
Evaluations of Daytona, FL, has launched online training.
 Customer Service- This
interactive three week course takes a look at customer service skills
for public safety communications professionals. This is a critical
class for all tele-communicators. Today it is not
good enough to be technically competent. You must also provide a
level of service. This three-week course will teach you how to handle
difficult callers and what you can do to increase the level of service you
provide each day.
Communications Center Liability
- This interactive three-week course takes a dynamic look at the litigious
society and the threat of lawsuit involving communications professionals.
Liability issues in the communications center have become a major issue It
is important for all members of the communications center to learn skills
to reduce liability. Click on the course title for a full course
description and schedule.
Domestic Violence
This interactive three-week course takes a dynamic look at the truths and
myths associated with domestic violence. Students will learn the techniques
to handle domestic violence calls; why people stay in abusive
relationships; the cycle of violence; what is domestic violence; and
will review several case studies. Click on the course title for a
full course description and schedule.
Stress:
It's All in Your Head This motivational three-week course
will teach you how to deal with your job-related stress, as well
as how to deal with stress at home. Stress can take a terrible toll
on your job performance and your health. If you are going to continue
to perform your job at the highest level, you need to learn effective
techniques for managing your stressors. Click on the
course title for a full course description and schedule.
Suicide Intervention This
interactive three-week course educates public safety call takers in crisis
intervention. Topics include: suicide attitudes and facts, risk
assessment of caller, risk assessment of responder, call taker
intervention, and suicide call case studies review. Click
on the course title for a full course description and schedule.
Basic Telecommunicator Training This five-week
interactive course will teach you the basic skills and responsibilities of
a public safety telecommunicator. Topics
include: roles and responsibilities, legal aspects, interpersonal
communications, technologies, telephone techniques, call classification,
radio communications, and stress management. Click on the
course title for a full course description and schedule.
Active
Shooter
– The most comprehensive active shooter class on the market. This
class will not only give telecommunicators the
historical prospective of the active shooter, but will also provide skills
your telecommunicator can use during active
shooter events. Lessons learned from previous incidents are
discussed using recent case studies and actual audio tapes from active shooter
events. The course will also discuss what the telecommunicator
can expect in future incidents and the possibility of terrorism and the
active shooter. Click
on the course title for a full course description and schedule.
The
Communications Training Professional by Profile Evaluations, Inc.
AND The Public Safety Group. This dynamic and comprehensive six-week
online course provides you with the tools and information you need to
maximize your skills as a public safety communications training
professional. Through completion of this course you'll learn how to
design and conduct CTO and Classroom training that ensures trainees truly
learn the skills and knowledge needed to survive and succeed in this
challenging profession. Click on the course title for a full
course description and schedule.
PEI classes available:
Hiring Right for 9-1-1
This four-week interactive course provides you with the tools and
information you need to stop the revolving door of turnover and start
hiring right! Informative and practical, this course takes you
through each step in the hiring process from laying the foundation to
making the final hiring decision.
Building for Excellence -
Management and Leadership Tools for 9-1-1 Professionals
This comprehensive and motivational six-week course looks at management and
leadership in terms of personal, organizational, and professional
excellence within the field of public safety communications.
It provides you with the tools and information you need to maximize
your management and leadership skills, and build for excellence within
your chosen profession.
Student
Comments
For more information about these classes click http://peionline.mrooms.org/
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