$259.00

Some 9-1-1 callers present more of a challenge than others. This class is designed to provide the attendees with a variety of skills to process some of the most challenging calls and callers.

Topics include:

  • the basics
  • calming techniques
  • customer service
  • how to defuse anger
  • annoying and difficult callers
  • crisis callers
  • communications techniques
  • active listening
  • psychotic callers
  • shootings
  • homicides
  • multiple call situations

If your provided date and location are not listed, select Other.

Note: Quantity entered should equal the number of attendees. Please include attendee names on the checkout page in the Additional information field.

Reviews

What others are saying about this course

  1. “Live calls about the various difficult calls were excellent learning tools plus the discussions.”

  2. “Highly recommend this course to all dispatchers.”