Public Safety Communications
9-1-1 Dispatcher Training by The Public Safety Group
Communication skills are essential for 9-1-1 call takers, police dispatchers, and other emergency communications professionals. When critical calls come in, the person answering must be prepared to respond quickly, professionally, and effectively — because when seconds count, training matters.
Our public safety training provides essential skills for 9-1-1 telecommunicators and law enforcement agency dispatchers. It was developed by our founder, Tony Harrison, who has over 25 years of experience in law enforcement and communications, both as an operator and dispatcher. Our training products can be customized to meet the needs of individuals and agencies.
If you need or want the convenience of online training, we have online dispatcher training too. Check our schedule to see our currently scheduled on-site seminars and online classes.
Upcoming Online Classes
Build your skills from wherever you are with upcoming online training courses for public safety communications professionals.
Our Newest Course
- NEW
Dispatcher Mental Health & Wellness in the NG911 Environment
One-Day SeminarThis course provides public safety telecommunicators with education on the unique mental health and wellness challenges associated with emergency communications work, with specific emphasis on the evolving Next Generation 911... Read More
Our Most Popular Classes
Explore the training courses most often selected by public safety agencies and emergency communications professionals.
Active Assailant
One-Day SeminarThe most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator... Read MoreHostage Negotiation
One-Day SeminarThe FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person... Read MoreWhen High Profile Calls Have a Higher Impact!
One-Day SeminarChances are you have heard the names, Kyle Plush, Kari Hunt, Shanell Anderson, Denise Amber Lee, and sadly some others. These stories have identified links in the public safety chain... Read MoreCrisis Intervention
One-Day SeminarThis one-day course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how... Read MoreCommunication Center Liability
One-Day SeminarLiability issues in the communications center have become a major issue across the United States. Communications centers across the United States are now facing lawsuits. It is important for all... Read MoreDifficult Callers
One-Day SeminarSome 9-1-1 callers present more of a challenge than others. This class is designed to provide the attendees with a variety of skills to process some of the most challenging... Read More
Need Dispatcher In-Service Training for Your agency?
When Seconds Count® dispatcher in-service training program allows you to train all of your dispatchers for just dollars a month. Each month you will receive a copy of the training materials. Your agency can then copy the material and distribute a copy to each of your employees.
Industry Leading Training and Development for All Your Needs
Founded in 1994, The Public Safety Group has provided professional training for public safety agencies and emergency communications personnel throughout the United States. Our instructors bring extensive real-world public safety communications experience, delivering professional, and motivational.
9-1-1 Training Seminars
Our full array of 911 telecommunications training seminars are designed to be taught at your location. They range from four-hour seminars to our forty-hour Basic Training course. Let us know if you are interested in hosting a seminar at your location.
Online Dispatcher Training
We offer a full range of online training classes for 911 call-takers, dispatchers, and emergency response personnel. The Public Safety Group has partnered with PEI 9-1-1 to offer even more online classes for Public Safety Communications Professionals.
Basic Training Manual
We offer a 40-hour basic training manual that allows your agency to customize the training to fit your needs.
The manual is available for purchase by any agency and can be used as a self-paced training manual or taught by agency instructors.
What People Are Saying
This was an excellent course that was extremely well taught. Tony knows his business. It was my pleasure to have attended his seminar.
9-1-1 Training on Demand
This program provides your agency with unlimited access to the Training on Demand library for a single, low-cost annual payment. The content will be continuously updated with new training content. The library will also be regularly updated with additional topics and instructions.
Comprehensive Training for Public Safety Professionals
The Public Safety Group is the best choice when it comes to comprehensive training and support services for:
- Police and other law enforcement agency communicators,
- 911 operators and call-takers,
- Emergency responders,
- Dispatcher certification,
- and other related emergency support personnel.
Training Products, Tailored for Agencies
Popular 9-1-1 Dispatcher Training Products
- When Seconds Count® Dispatcher In-Service Training Program – Train All Your Dispatchers For Just Dollars A Month.
- Basic Training Manual – We have developed a 40-hour basic dispatcher training manual that allows your agency to customize the training to fit your needs. Certification available.
- Communications Training Officer (CTO) Training and Evaluation Program Reference Manual – The manual includes 80 pages of information and forms about CTO-based training. The purpose of the manual is to provide information about CTO-based training and give an agency the information needed to develop a CTO-based training program in their agency.