Dispatcher Training for Public Safety Professionals
Communication skills are a must for 9-1-1 Call Takers, Police Dispatchers, and others in the disaster and emergency response field. When the call comes, the person answering has to be ready because this is when seconds count. We provide comprehensive dispatcher training to prepare them for the situations they will encounter.
Our public safety training products provide essential skills for 9-1-1 operators and law enforcement agency dispatchers; and have been developed by our founder, Tony Harrison, who has had over 25 years experience in law enforcement and communications, on both sides of the radio. Our training products can be customized to meet the needs of individuals and agencies.
The Public Safety Group is the best choice when it comes to comprehensive training and support services for:
- police and other law enforcement agency communicators,
- 911 operators and call-takers,
- emergency responders,
- dispatcher certification,
- and other related emergency support personnel.
Customizable for you
We offer a complete array of dispatcher training products that can be tailored to your needs.
- Complete Basic Training
We have developed a 40-hour basic training manual that allows your agency to customize the training to fit your needs.
- On-site 9-1-1 Seminars
Our full array of 9-1-1 training seminars are designed to be taught at your location. They range from four to forty hours and can be customized to fit all your training needs.
- Online Dispatcher Training
We offer a full range of online training classes for 9-1-1 call-takers and disaster and emergency response personnel.
- Dispatcher In-Service Training
In-service training you can perform at your location. Our program, When Seconds Count®, will provide you with monthly training at an affordable cost.
- Reference manuals
Our training and support products include a Policy and Procedure manual and a Communications Training Officer (CTO) program manual; and reference manuals to assist you in developing your own policies and procedures and training program.