The Public Safety Group

When Seconds Count® you can count on The Public Safety Group

9-1-1 Training and Dispatcher Training for Public Safety Professionals

Communication skills are a must for 9-1-1 Call Takers, Police Dispatchers, and other Emergency Dispatchers in the Public Safety Telecommunications field.  When the call comes, the person answering has to be ready. We provide comprehensive 9-1-1 training and Dispatcher training for public safety professionals to prepare them for the situations they will encounter.  

Whether you need comprehensive basic training for the new dispatcher or continuing education for the 9-1-1 call taker, we have the classes you need.  For public safety professionals that need or want the convenience of online training, we have online dispatcher training too. 

We specialize in quality public safety training products, providing essential skills for emergency responders. We offer training that is customized to meet the needs of individuals and agencies.  Check our schedule to see our currently scheduled on-site seminars and online classes. 

Comprehensive 9-1-1 and Dispatcher Training for  Customizable For You

The Public Safety Group is the best choice when it comes to comprehensive training and support services. We offer a complete array of training products that can be tailored to your needs.

  • Complete Basic Training
    We have developed a 40-hour basic training manual that allows your agency to customize the training to fit your needs.
  • On-site Seminars
    Our full array of 9-1-1 training seminars are designed to be taught at your location. They range from four to forty hours and can be customized to fit all your training needs.
  • Online training
    We offer a full range of courses for online dispatcher training, 911 call-takers, disaster and emergency response personnel. 
  • In-Service Training 
    In-service training you can perform at your location. Our program, When Seconds Count®, will provide you with monthly 9-1-1 or dispatcher training at an affordable cost.
  • Reference manuals
    Our training and support products include a Policy and Procedure manual and a Communications Training Officer (CTO) program manual; and reference manuals to assist you in developing your own policies and procedures and training program.

Interested in hosting a seminar?

Great! We make hosting a seminar easy.  Visit our page on Hosting a Seminar to find out more. 

The Public Safety Group can be reached at:
P.O. Box 1468, Wake Forest, NC 27588
Phone: (919) 569-0426
Toll-free: (877) 794-9389
Fax: (239) 676-7468

Ready to sign up for a class? Register Here