Online Training for Public Safety Communications Professionals
Our online dispatcher training classes provide training for 911 Operators, Police Dispatchers, and other Public Safety Telecommunicators that need or want the convenience of online training. Online training classes run from three weeks to six weeks in length, depending on the topic.
Our current topics include Active Shooter, Basic Telecommunicator Training, Communications Center Liability, and Crimes in Progress, just to name a few. Please see below for a complete list of online dispatcher training classes.
To view our current course schedule, please visit our schedule page. Download our 2025 Course Catalog or 2026 Course Catalog for a printed version showing detailed course information for all online courses.
-
Active Assailant, 7th Edition (Online)
The Active Assailant has become a part of modern society. The role of the call taker/dispatcher is critical and your knowledge of the active shooter protocol will help you save lives. This class will give you a historical perspective and will review numerous incidents including actual 9-1-1 calls and radio tapes. The class will also look at what future Active Assailant incidents may involve. Read More -
Basic Telecommunicator Training, 3rd Edition (Online)
This four-week interactive course teaches you the basic skills and responsibilities of a public safety telecommunicator. Topics include roles and responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification, radio communication, and stress management. Read More -
Communications Center Liability, 2nd Edition (Online)
We live in a litigious society and the threat of a lawsuit involving communications professionals is real. Liability issues in the communications center have become a major issue. It is important for all members of the communications center to learn skills to reduce liability. Read More -
Communications Training Officer – 4th Edition (Online)
This dynamic and comprehensive six-week course provides you with the tools and information you need to maximize your skills as a public safety communications training professional. Through completion of this course you’ll learn how to design and conduct CTO and classroom training that ensures trainees truly learn the skills and knowledge needed to survive and succeed in this rapidly changing and critically important profession. Read More -
Crimes in Progress – 2nd Edition (Online)
When Seconds Count®, are you prepared to respond? When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include armed robberies, shootings, homicides, pursuits, and your role in responder safety and child missing calls. Read More -
Cultural Diversity 3rd Edition – Ripped from the Headlines (Online)
In the past few years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class will address your role in community-oriented policing, cultural diversity, de-escalation techniques and responder targeting. There is no other class on the market that addresses these issues in one comprehensive course. Read More -
Customer Service (Online)
Good customer service skills are critical for all public safety communications professionals. Today it is not good enough to be technically competent. You must also provide a high level of service. This three-week course will teach you how to provide great service when handling difficult callers, and how to increase the level of service you provide each day. Read More -
Domestic Violence, 2nd Edition (Online)
Domestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic violence. Students will learn the techniques to handle domestic violence calls, why people stay in abusive relationships, the cycle of violence, what is domestic violence, and will review several case studies. Read More -
Stress: It’s All In Your Head (Online)
Public Safety Communications professionals work in one of the most stressful jobs in the world. This motivational three-week course will teach you how to deal with your job-related stress, as well as how to deal with stress at home. Stress can take a terrible toll on your job performance and your health. If you are going to continue to perform your job at the highest level, you need to learn effective techniques for managing your stressors. Read More -
Suicide Intervention – 3rd Edition (Online)
This interactive three-week course educates public safety call takers in crisis intervention. Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker intervention, and suicide call case studies review. Read More