The Public Safety Group

When Seconds Count® you can count on The Public Safety Group

Customer Service Online

Online Three Week Course

This interactive three-week course takes a look at customer service skills for public safety communications professionals. This is a critical class for all telecommunicators. Today it is not good enough to be technically competent. You must also provide a level of service. This three-week course will teach you how to handle difficult callers and what you can do to increase the level of service you provide each day.

Additional Material Available: 
PDF icon Customer Service Course Outline and Tuition Information (rev 9/20)

Three Week Online Course

Price: $245.00
Please enter in long form (example: January 1, 2014)
Additional Users' Name and Email Address should be listed in the comment box during checkout.

The Public Safety Group can be reached at:
P.O. Box 1468, Wake Forest, NC 27588
Phone: (919) 569-0426
Toll-free: (877) 794-9389
Fax: (239) 676-7468

Ready to sign up for a class? Register Here