All Training and Products
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Dispatcher and 9-1-1 Training Courses
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Dispatcher Mental Health & Wellness in the NG911 Environment
One-Day SeminarThis course provides public safety telecommunicators with education on the unique mental health and wellness challenges associated with emergency communications work, with specific emphasis on the evolving Next Generation 911... Read More Difficult Callers
One-Day SeminarSome 9-1-1 callers present more of a challenge than others. This class is designed to provide the attendees with a variety of skills to process some of the most challenging... Read MoreActive Assailant
One-Day SeminarThe most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator... Read MoreActive Assailant, 7th Edition
Three-Week Online CourseThe Active Assailant has become a part of modern society. The role of the call taker/dispatcher is critical and your knowledge of the active shooter protocol will help you save... Read MoreAdvanced Law Enforcement
Two-Day SeminarA two-day seminar, which focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls,... Read MoreAm I Just the Dispatcher?
One-Day SeminarThis motivational session will take an in-depth look at the job you do every day. The class is designed to motivate the new and the veteran telecommunicator and discusses such... Read MoreBasic Fire Communication
One-Day SeminarA one-day seminar focusing on fire communications, apparatus, fire call taking, hazardous materials, and handling calls related to fires. Read MoreBasic Telecommunicator Course
40-Hour SeminarThe Basic Telecommunicator class is a 40-hour class built around the National Minimum Training guidelines. The course is designed to give the new telecommunicator the basic tools to begin training. Read MoreBasic Telecommunicator Training, 3rd Edition
Four-Week Online CourseThis four-week interactive course teaches you the basic skills and responsibilities of a public safety telecommunicator. Topics include roles and responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification,... Read MoreCommunication Center Liability
One-Day SeminarLiability issues in the communications center have become a major issue across the United States. Communications centers across the United States are now facing lawsuits. It is important for all... Read MoreCommunications Center Liability, 2nd Edition
Three-Week Online CourseWe live in a litigious society and the threat of a lawsuit involving communications professionals is real. Liability issues in the communications center have become a major issue. It is... Read MoreCommunications Center Supervisor
Two-Day SeminarA two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability. Read MoreCommunications Training Officer – 4th Edition
Six-Week Online Course with PEIThis dynamic and comprehensive six-week course provides you with the tools and information you need to maximize your skills as a public safety communications training professional. Through completion of this... Read MoreCommunications Training Officer
Two-Day SeminarA two-day interactive look at specific skills trainers need to perform the high-quality training needed in our profession. Topics include: adult learning, instructional techniques, Daily Observation Reports, lesson plans, documentation... Read MoreCrimes in Progress – 2nd Edition
Three-Week Online CourseWhen Seconds Count®, are you prepared to respond? When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you... Read MoreCrimes in Progress
One-Day SeminarWhen Seconds Count®, are you prepared to respond? When 911 rings, and you have a call that is in progress, are you ready? This class is designed to provide you... Read MoreCrisis Intervention
One-Day SeminarThis one-day course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how... Read MoreCrisis Intervention
Two-Day SeminarThis course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to... Read MoreCritical Incident Stress
One-Day SeminarCommunications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with techniques... Read MoreCritical Incidents – Total Disaster Response
One-Day SeminarThis course is designed to provide the attendee the knowledge they need to respond to a variety of large scale or mass casualty events. The course topics will range from... Read MoreCultural Diversity – Ripped from the Headlines
One-Day SeminarIn the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This... Read MoreCultural Diversity 3rd Edition – Ripped from the Headlines
Three-Week Online CourseIn the past few years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class... Read MoreCustomer Service
Half-Day SeminarCustomer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how... Read MoreCustomer Service
Three-Week Online CourseGood customer service skills are critical for all public safety communications professionals. Today it is not good enough to be technically competent. You must also provide a high level of... Read MoreCustomer Service
One-Day SeminarCustomer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how... Read MoreDomestic Abuse
One-Day SeminarA dynamic one-day look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations associated with it. Read MoreDomestic Violence, 2nd Edition
Three-Week Online CourseDomestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic violence. Students will... Read MoreFire Communications
Two-Day SeminarA two-day seminar focusing on communication, management, apparatus, and functionality in handling calls related to fires. Read MoreFirst Responder Round Table
Half-Day SeminarThe only class like it on the market. The class is designed to discuss issues and problems that each responder faces. The class is designed to assemble fire fighters, law... Read MoreHostage Negotiation
One-Day SeminarThe FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person... Read MoreHow to Save a Life, Yours!
One-Day SeminarIn this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the... Read MoreLead, Follow or Get Out of the Way
One-Day SeminarLeadership is more than being an appointed supervisor. Everyone in your communications center has the possibility for leadership. This one of a kind leadership class will address leadership at all... Read MoreLessons Learned from the Denise Amber Lee Case
Half-Day SeminarThis 4-hour class is Lessons Learned from the Denise Amber Lee Case. Read MoreStress: It’s All In Your Head
Three-Week Online CoursePublic Safety Communications professionals work in one of the most stressful jobs in the world. This motivational three-week course will teach you how to deal with your job-related stress, as well... Read MoreStress: It’s All In Your Head
One-Day SeminarA dynamic one-day look at how public safety workers can reduce stress in their lives. Attendees will learn to identify the sources of stress in their life and how to... Read MoreSuicide Intervention
One-Day SeminarA one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention. Read MoreSuicide Intervention – 3rd Edition
Three-Week Online CourseThis interactive three-week course educates public safety call takers in crisis intervention. Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker intervention, and... Read MoreTerrorism and the Telecommunicator
One-Day SeminarTerrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true... Read MoreTTY Training
Half-Day SeminarThis 4-hour course deals with ADA Compliance, call handling techniques, the deaf culture and ASL, and other practical training for 9-1-1 call centers. Read MoreWhen High Profile Calls Have a Higher Impact!
One-Day SeminarChances are you have heard the names, Kyle Plush, Kari Hunt, Shanell Anderson, Denise Amber Lee, and sadly some others. These stories have identified links in the public safety chain... Read More9-1-1: Hacked, Attacked and Where’s That
One-Day SeminarThis class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We... Read More