Three-Week Online Course

The Active Assailant has become a part of modern society. The role of the call taker/dispatcher is critical and your knowledge of the active shooter protocol will help you save... Read More

We live in a litigious society and the threat of a lawsuit involving communications professionals is real. Liability issues in the communications center have become a major issue. It is... Read More

When Seconds Count®, are you prepared to respond? When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you... Read More

In the past few years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class... Read More

Good customer service skills are critical for all public safety communications professionals. Today it is not good enough to be technically competent. You must also provide a high level of... Read More

Domestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic violence. Students will... Read More

Public Safety Communications professionals work in one of the most stressful jobs in the world. This motivational three-week course will teach you how to deal with your job-related stress, as well... Read More

This interactive three-week course educates public safety call takers in crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker intervention, and... Read More