The Public Safety Group

When Seconds Count® you can count on The Public Safety Group

Public Safety Dispatcher's Basic Training Program

Basic Training Program Manual

The most innovative public safety dispatcher's basic training program for public safety ever developed.

Customize Training to Fit Your Needs

The Public Safety Group has developed a 40-hour basic training manual that allows your agency to customize the training to fit your needs.

Basic Training Manual Available for Purchase

The manual is available to be purchased by any agency and can be used as a self-paced training manual or taught by agency instructors. Second edition now available.

Public Safety Dispatcher's Basic Training Topics Include:

  • Chapter 1 – Roles and responsibilities
  • Chapter 2 – Legal aspects
  • Chapter 3 – Interpersonal communications
  • Chapter 4 – Technologies
  • Chapter 5 – Telephone techniques/call processing
  • Chapter 6 – Call classification
  • Chapter 7 – Radio communications
  • Chapter 8 – Stress management

Price includes $7.00 shipping and handling.

Price: $56.00

Instructor DVD

A PowerPoint presentation for the Basic Training manual for agency instructors.

Price includes $5.00 shipping and handling.

Price: $54.00

Audio DVD

We have created a DVD of more than twenty (20) audiotapes to assist in the training of your public safety communications professionals.

Price includes $5.00 shipping and handling.

Price: $54.00

Instructor DVD and Audio DVD Combo

Buy both the Audio DVD and Instructor DVD PowerPoint presentation and save!

Price includes $5.00 shipping and handling.

Price: $80.00

Agency Customization is Available

We send you a copy of the basic training program for your review. You determine where you need to add agency-specific information. You send us an electronic form of your additions. We add the additions to the manual in your desired areas. You order as many or as few manuals as you need. Customization cost is as low as $250.00. Individual manuals are only $45.00. For more information contact us at (877) 794-9389.

The Public Safety Group can be reached at:
P.O. Box 1468, Wake Forest, NC 27588
Phone: (919) 569-0426
Toll-free: (877) 794-9389
Fax: (239) 676-7468

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