9-1-1 Dispatcher Training and Seminars
Online Training and In-Person Seminars for Public Safety Communications Professionals
We offer a wide variety of topics designed to help 9-1-1 call-takers, dispatchers, and others in public safety telecommunications develop greater confidence and effectiveness in their role. Topics include Call-Taking and Dispatcher Training, Management and Leadership courses for the 9-1-1 professional, Basic Telecommunicator Training, Communication Training Office (CTO), Basic Fire Communications, a review of the Denise Amber Lee case, and more.
Our courses also address many of the real-world challenges faced by emergency communications personnel, including stress management, critical incident response, communication skills, liability issues, dispatcher wellness, difficult callers, and professional development for today’s communications centers.
All seminars can also be delivered in a virtual format. For information on having a class in virtual format, please contact us.
To register for a class, visit the current training schedule or visit the course page by selecting a title from the below list.
Available titles for Online Training and In-Person Seminars:
In-Person Seminars
- 9-1-1: Hacked, Attacked and Where’s That One-Day Seminar
- Active Assailant One-Day Seminar
- Advanced Law Enforcement Two-Day Seminar
- Am I Just the Dispatcher? One-Day Seminar
- Basic Fire Communication One-Day Seminar
- Basic Telecommunicator Course 40-Hour Seminar
- Communication Center Liability One-Day Seminar
- Communications Center Supervisor Two-Day Seminar
- Communications Training Officer Two-Day Seminar
- Crimes in Progress One-Day Seminar
- Crisis Intervention One-Day Seminar
- Crisis Intervention Two-Day Seminar
- Critical Incident Stress One-Day Seminar
- Critical Incidents – Total Disaster Response One-Day Seminar
- Cultural Diversity – Ripped from the Headlines One-Day Seminar
- Customer Service Half-Day Seminar
- Customer Service One-Day Seminar
- Difficult Callers One-Day Seminar
- Dispatcher Mental Health & Wellness in the NG911 Environment One-Day Seminar NEW
- Domestic Abuse One-Day Seminar
- Fire Communications Two-Day Seminar
- First Responder Round Table Half-Day Seminar
- Hostage Negotiation One-Day Seminar
- How to Save a Life, Yours! One-Day Seminar
- Lead, Follow or Get Out of the Way One-Day Seminar
- Lessons Learned from the Denise Amber Lee Case Half-Day Seminar
- Stress: It’s All In Your Head One-Day Seminar
- Suicide Intervention One-Day Seminar
- Terrorism and the Telecommunicator One-Day Seminar
- TTY Training Half-Day Seminar
- When High Profile Calls Have a Higher Impact! One-Day Seminar
Online Training
- Active Assailant, 7th Edition Three-Week Online Course
- Basic Telecommunicator Training, 3rd Edition Four-Week Online Course
- Communications Center Liability, 2nd Edition Three-Week Online Course
- Communications Training Officer – 4th Edition Six-Week Online Course with PEI
- Crimes in Progress – 2nd Edition Three-Week Online Course
- Cultural Diversity 3rd Edition – Ripped from the Headlines Three-Week Online Course
- Customer Service Three-Week Online Course
- Domestic Violence, 2nd Edition Three-Week Online Course
- Stress: It’s All In Your Head Three-Week Online Course
- Suicide Intervention – 3rd Edition Three-Week Online Course
Training Products for Agencies
We also offer products for agency-centered training:
- Training on Demand – 911 Training with no overtime. This program allows your agency unlimited access to the Training on Demand library for one low-cost annual payment.
- When Seconds Count® program – Train all your dispatchers for just dollars a month. Available with dispatcher certification.
- CTO Training and Evaluation Program Reference Manual – The manual provides information about CTO-based training and give an agency the information needed to develop a CTO-based training program in their agency.
- Basic Training Manual – The Public Safety Group has developed a 40-hour basic training manual that allows your agency to customize the training to fit your needs.