911 Dispatcher Training and Seminars
Online Training and In-Person Seminars for Public Safety Communications Professionals
We offer a wide variety of topics designed to help 9-1-1 dispatchers, call takers, and others in public safety telecommunications develop greater confidence and effectiveness in their role. Topics include Call-Taking and Dispatcher Training, Management and Leadership courses for the 9-1-1 professional, Basic Telecommunicator Training, Communication Training Office (CTO), Basic Fire Communications, a review of the Denise Amber Lee case, and more.
Our courses also address many of the real-world challenges faced by emergency communications personnel, including stress management, critical incident response, communication skills, liability issues, dispatcher wellness, difficult callers, and professional development for today’s communications centers.
All seminars can also be delivered in a virtual format. For information on having a class in virtual format, please contact us.
To register for a class, visit the current training schedule or visit the course page by selecting a title from the below list.
Available titles for Online Training and In-Person Seminars:
In-Person Seminars
- 9-1-1: Hacked, Attacked and Where’s That (Seminar)
- Active Assailant (Seminar)
- Advanced Law Enforcement
- Am I Just the Dispatcher?
- Basic Fire Communication
- Basic Telecommunicator Course
- Communication Center Liability (Seminar)
- Communications Center Supervisor (Seminar)
- Communications Training Officer (Seminar)
- Crimes in Progress (Seminar)
- Crisis Intervention (One-day Seminar)
- Crisis Intervention (Two-day Seminar)
- Critical Incident Stress
- Critical Incidents – Total Disaster Response
- Cultural Diversity – Ripped from the Headlines (Seminar)
- Customer Service (Half-day Seminar)
- Customer Service (Seminar)
- Difficult Callers (Seminar)
- Dispatcher Mental Health & Wellness in the NG911 Environment NEW
- Domestic Abuse (Seminar)
- Fire Communications (Seminar)
- First Responder Round Table (Seminar)
- Hostage Negotiation (Seminar)
- How to Save a Life, Yours! (Seminar)
- Lead, Follow or Get Out of the Way
- Lessons Learned from the Denise Amber Lee Case
- Stress: It’s All In Your Head (Seminar)
- Suicide Intervention (Seminar)
- Terrorism and the Telecommunicator (Seminar)
- TTY Training (Half-Day Seminar)
- When High Profile Calls Have a Higher Impact!
Online Training
- Active Assailant, 7th Edition (Online)
- Basic Telecommunicator Training, 3rd Edition (Online)
- Communications Center Liability, 2nd Edition (Online)
- Communications Training Officer – 4th Edition (Online)
- Crimes in Progress – 2nd Edition (Online)
- Cultural Diversity 3rd Edition – Ripped from the Headlines (Online)
- Customer Service (Online)
- Domestic Violence, 2nd Edition (Online)
- Stress: It’s All In Your Head (Online)
- Suicide Intervention – 3rd Edition (Online)
Training Products for Agencies
We also offer products for agency-centered training:
- Training on Demand – 911 Training with no overtime. This program allows your agency unlimited access to the Training on Demand library for one low-cost annual payment.
- When Seconds Count® program – Train all your dispatchers for just dollars a month. Available with dispatcher certification.
- CTO Training and Evaluation Program Reference Manual – The manual provides information about CTO-based training and give an agency the information needed to develop a CTO-based training program in their agency.
- Basic Training Manual – The Public Safety Group has developed a 40-hour basic training manual that allows your agency to customize the training to fit your needs.