Difficult Callers (Seminar)
$259.00
Some 9-1-1 callers present more of a challenge than others. This class is designed to provide the attendees with a variety of skills to process some of the most challenging calls and callers. Topics include: the basics, calming techniques, customer service, how to defuse anger, annoying and difficult callers, crisis callers, communications techniques, active listening, psychotic callers, shootings, homicides, and multiple call situations.
Additional information
| Date and Location | March 3, 2026 – Erie County, NY, March 5, 2026 – Erie County, NY |
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Reviews
What others are saying about this course
“Highly recommend this course to all dispatchers.”
“Live calls about the various difficult calls were excellent learning tools plus the discussions.”