The Public Safety Group

When Seconds Count® you can count on The Public Safety Group

Training and Seminars

We offer many public safety training classes including online and hosted in your place of business. Please click on any title to see more detailed information.

Half Day Seminar   Cost: $129.00

Customer Service Half Day

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to...

First Responder Round Table

The only class like it on the market. The class is designed to discuss issues and problems that each responder faces. The class is designed to assemble fire fighters...

Lessons Learned from the Denise Amber Lee Case

This 4-hour class is Lessons Learned from the Denise Amber Lee Case.

TTY Training

This 4-hour course deals with ADA Compliance, call handling techniques, the deaf culture and ASL, and other practical training for 9-1-1 call centers.

One Day Seminar   Cost: $219.00

9-1-1’s Least Wanted New

An interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. The chronic complainer, the terrible...

9-1-1: Hacked, Attacked and Where's That New

This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers...

Cultural Diversity – Ripped from the Headlines New

In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of...

Active Shooter

The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will...

Am I Just the Dispatcher?

This motivational session will take an in-depth look at the job you do every day. The class is designed to motivate the new and the veteran telecommunicator and...

Communication Center Liability

Liability issues in the communications center have become a major issue across the United States. Communications centers across the United States are now facing...

Crimes in Progress

When Seconds Count®, are you prepared to respond? When 911 rings, and you have a call that is in progress, are you ready?  This class is designed to provide you with...

Crisis Intervention

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need. 

Communications...

Critical Incident Stress

Communications is one of the most stressful jobs you can have.  Each one of you will experience critical incident stress during your career. This class will provide...

Critical Incidents - Total Disaster Response

This course is designed to provide the attendee the knowledge they need to respond to a variety of large scale or mass casualty events.  The course topics will range...

Customer Service 1 Day

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to...

Domestic Abuse

A dynamic one-day look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations...

Hostage Negotiation

The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the...

How to Save a Life, Yours!

In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of...

Introduction to 9-1-1 Management

The class will educate the attendee in the full range of 9-1-1 management from technology to personnel management. This class is critical to provide a well-rounded...

Lead, follow or get out of the way

Leadership is more than being an appointed supervisor. Everyone in your communications center has the possibility for leadership. This one of a kind leadership class...

Stress: It's All in Your Head

A dynamic one-day look at how public safety workers can reduce stress in their lives. Attendees will learn to identify the sources of stress in their life and how to...

Suicide Intervention

A one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk...

Terrorism and the Telecommunicator

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction....

Two Day Seminar   Cost: $375.00

Advanced Law Enforcement

A two-day seminar, which focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers,...

Communications Supervisor Course

A two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and...

Communications Training Officer (CTO)

A two-day interactive look at specific skills trainers need to perform the high-quality training needed in our profession. Topics include: adult learning,...

Crisis Intervention

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need. 

Communications...

Fire Communications

A two-day seminar focusing on communication, management, apparatus, and functionality in handling calls related to fires.

Supervisor

A two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and...

40-Hour Seminar   Cost: $699.00

Basic Telecommunicator (40-hour Seminar) New

The Basic Telecommunicator class is a 40-hour class built around the National Minimum Training guidelines. The course is designed to give the new telecommunicator the...

The Public Safety Group can be reached at:
P.O. Box 1468, Wake Forest, NC 27588
Phone: (919) 569-0426
Fax: (239) 676-7468

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