The Public Safety Group

When Seconds Count® you can count on The Public Safety Group

911 Dispatcher Training and Seminars

We have many topics available for our  9-1-1 Dispatcher training classes, available as half-day, one-day, and two-day on-site seminars or the 40-hour basic training seminar. Topics include customer service skills, active shooter, introduction to 9-1-1 management, advanced law enforcement, fire communications, a review of the Denise Amber Lee case, and more.

We also provide online dispatcher training for 9-1-1 Operators and other Public Safety Telecommunicators, such as Police Dispatchers. Please check our Online Classes page for more information on available online dispatcher training topics.

If you have any questions, please call us at (919) 569-0426 or toll-free (877) 794-9389.

Check our training schedule for all currently scheduled classes. Click on any course title to view the course detail and registration.

Half Day Seminar   Cost: $129.00

  • Customer Service (Half-day)

    Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/dispatcher relations.

  • First Responder Round Table

    The only class like it on the market. The class is designed to discuss issues and problems that each responder faces. The class is designed to assemble fire fighters, law enforcement, communications and management together in one room to discuss how to improve the response of all professionals.

  • Lessons Learned from the Denise Amber Lee Case

    This 4-hour class is Lessons Learned from the Denise Amber Lee Case.

  • TTY Training

    This 4-hour course deals with ADA Compliance, call handling techniques, the deaf culture and ASL, and other practical training for 9-1-1 call centers.

One Day Seminar   Cost: $219.00

  • 9-1-1: Hacked, Attacked and Where's That New

    This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We will discuss getting back to the basics of identifying ANI/ALI & mapping knowledge and the importance of... read more

  • 9-1-1’s Least Wanted New

    An interactive daylong discussion of the problem people you will encounter while working in an emergency communications center. We cover the chronic complainer, the terrible trainer, and the big bad bully are all among the cast of characters that will in great detail. How does our culture support... read more

  • Cultural Diversity – Ripped from the Headlines New

    In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class will address your role in community-oriented policing, cultural diversity, de-escalation techniques and responder... read more

  • Active Shooter

    The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator can use during active shooter events. Lessons learned from previous incidents are discussed... read more

  • Am I Just the Dispatcher?

    This motivational session will take an in-depth look at the job you do every day. The class is designed to motivate the new and the veteran telecommunicator and discusses such topics as professionalism, respect, teamwork, the future of 9-1-1, dealing with negative attitudes, and being the best.... read more

  • Communication Center Liability

    Liability issues in the communications center have become a major issue across the United States. Communications centers across the United States are now facing lawsuits. It is important for all members of the communications center to learn skills to reduce liability.

  • Crimes in Progress

    When Seconds Count®, are you prepared to respond? When 911 rings, and you have a call that is in progress, are you ready?  This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include: Handling child callers, armed... read more

  • Crisis Intervention

    When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need.  Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving... read more

  • Critical Incident Stress

    Communications is one of the most stressful jobs you can have.  Each one of you will experience critical incident stress during your career. This class will provide you with techniques to manage critical incident stress and educate you about the effects of critical incident stress. It is critical... read more

  • Critical Incidents - Total Disaster Response

    This course is designed to provide the attendee the knowledge they need to respond to a variety of large scale or mass casualty events.  The course topics will range from disaster preparedness to how to respond to incidents that range from terrorism to natural disasters with numerous case studies... read more

  • Customer Service (one-day seminar)

    Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/dispatcher relations.

  • Domestic Abuse

    A dynamic one-day look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations associated with it.

  • Hostage Negotiation

    The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class will prepare attendees to answer... read more

  • How to Save a Life, Yours!

    In this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the pack when it comes to SCA or CVA. Dispatchers for the most part live very unhealthy lives; we add unnecessary stress on ourselves... read more

  • Introduction to 9-1-1 Management

    The class will educate the attendee in the full range of 9-1-1 management from technology to personnel management. This class is critical to provide a well-rounded manager in the communications center.

  • Lead, follow or get out of the way

    Leadership is more than being an appointed supervisor. Everyone in your communications center has the possibility for leadership. This one of a kind leadership class will address leadership at all levels of your organization and provide attendees with ways to improve the leadership in your... read more

  • Stress: It's All in Your Head

    A dynamic one-day look at how public safety workers can reduce stress in their lives. Attendees will learn to identify the sources of stress in their life and how to manage their stress.

  • Suicide Intervention

    A one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention.

  • Terrorism and the Telecommunicator

    Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the attendee will learn techniques to handle an incident involving Biological and Chemical incidents.

Two Day Seminar   Cost: $375.00

  • Advanced Law Enforcement

    A two-day seminar, which focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls, officer down, pursuits and critical incident stress.

  • Communications Supervisor Course

    A two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability.

  • Communications Training Officer (CTO)

    A two-day interactive look at specific skills trainers need to perform the high-quality training needed in our profession. Topics include: adult learning, instructional techniques, Daily Observation Reports, lesson plans, documentation and liability.

  • Crisis Intervention

    When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need.  Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not rational thinking, are the driving... read more

  • Fire Communications

    A two-day seminar focusing on communication, management, apparatus, and functionality in handling calls related to fires.

  • Supervisor

    A two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability.

40-Hour Seminar   Cost: $699.00

  • Basic Telecommunicator (40-hour Seminar) New

    The Basic Telecommunicator class is a 40-hour class built around the National Minimum Training guidelines. The course is designed to give the new telecommunicator the basic tools to begin training. Topics include: roles and responsibilities, legal aspects, interpersonal communications, technologies... read more

The Public Safety Group can be reached at:
P.O. Box 1468, Wake Forest, NC 27588
Phone: (919) 569-0426
Toll-free: (877) 794-9389
Fax: (239) 676-7468

Ready to sign up for a class? Register Here