The Public Safety Group

When Seconds Count® you can count on The Public Safety Group

Training and Seminars

We offer many public safety training classes including online and hosted in your place of business. Please click on any title to see more detailed information.

Half Day Seminar   Cost: $129.00

Customer Service Half Day

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1...

First Responder Round Table

The only class like it on the market.

Lessons Learned from the Denise Amber Lee Case

This 4-hour class is Lessons Learned from the Denise Amber Lee Case.

TTY Training

This 4-hour course deals with ADA Compliance, call handling techniques, the deaf culture and ASL...

One Day Seminar   Cost: $199.00

9-1-1: Hacked, Attacked and Where's That New

Swatting, hoax and denial of service calls are occurring all over the country on a daily basis...

Ripped from the Headlines New

In the past two years, we have seen more civil unrest than occurred in the previous 40 years.

Active Shooter

The most comprehensive active shooter class on the market.

Am I Just the Dispatcher?

This motivational session will take an in-depth look at the job you do every day.

Communication Center Liability

Liability issues in the communications center have become a major issue across the United States...

Crimes in Progress

When Seconds Count®, are you prepared to respond?

Crisis Intervention

When a person is in crisis, the telecommunicator many times will be the first person to r

Critical Incident Stress

Communications is one of the most stressful jobs you can have.  Each one of you will experience...

Critical Incidents - Total Disaster Response

This course is designed to provide the attendee the knowledge they need to respond to a variety...

Customer Service 1 Day

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1...

Domestic Abuse

A dynamic one-day look at the truths and myths associated with domestic abuse.

Hostage Negotiation

The FBI now recommends that communications professionals receive hostage negotiation training....

How to Save a Life, Yours!

In this day and age heart disease, stroke and diabetes are not discriminatory however those that...

Introduction to 9-1-1 Management

The class will educate the attendee in the full range of 9-1-1 management from technology to...

Lead, follow or get out of the way

Leadership is more than being an appointed supervisor.

Stress: It's All in Your Head

A dynamic one-day look at how public safety workers can reduce stress in their lives.

Suicide Intervention

A one-day interactive class

Terrorism and the Telecommunicator

Terrorism has become a major threat to the cities of America.

Two Day Seminar   Cost: $375.00

Advanced Law Enforcement

A two-day seminar, which focuses on skills dispatchers need to dispatch various calls, which may...

Communications Supervisor Course

A two-day interactive class focusing on skills supervisors need.

Communications Training Officer (CTO)

A two-day interactive look at specific skills trainers need to perform the high-quality training...

Crisis Intervention

When a person is in crisis, the telecommunicator many times will be the first person to r

Fire Communications

A two-day seminar focusing on communication, management, apparatus, and functionality in...

Supervisor

A two-day interactive class focusing on skills supervisors need.

The Public Safety Group can be reached at:
P.O. Box 1468, Wake Forest, NC 27588
Phone: (919) 569-0426
Fax: (239) 676-7468

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