Half-Day Seminar

  • Customer Service

    Half-Day Seminar
    Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how... Read More
  • First Responder Round Table

    Half-Day Seminar
    The only class like it on the market. The class is designed to discuss issues and problems that each responder faces. The class is designed to assemble fire fighters, law... Read More
  • Lessons Learned from the Denise Amber Lee Case

    Half-Day Seminar
    This 4-hour class is Lessons Learned from the Denise Amber Lee Case. Read More
  • TTY Training

    Half-Day Seminar
    This 4-hour course deals with ADA Compliance, call handling techniques, the deaf culture and ASL, and other practical training for 9-1-1 call centers. Read More