One-Day Seminar
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NEW
Dispatcher Mental Health & Wellness in the NG911 Environment
One-Day SeminarThis course provides public safety telecommunicators with education on the unique mental health and wellness challenges associated with emergency communications work, with specific emphasis on the evolving Next Generation 911... Read More -
Difficult Callers
One-Day SeminarSome 9-1-1 callers present more of a challenge than others. This class is designed to provide the attendees with a variety of skills to process some of the most challenging... Read More -
Active Assailant
One-Day SeminarThe most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator... Read More -
Am I Just the Dispatcher?
One-Day SeminarThis motivational session will take an in-depth look at the job you do every day. The class is designed to motivate the new and the veteran telecommunicator and discusses such... Read More -
Basic Fire Communication
One-Day SeminarA one-day seminar focusing on fire communications, apparatus, fire call taking, hazardous materials, and handling calls related to fires. Read More -
Communication Center Liability
One-Day SeminarLiability issues in the communications center have become a major issue across the United States. Communications centers across the United States are now facing lawsuits. It is important for all... Read More -
Crimes in Progress
One-Day SeminarWhen Seconds Count®, are you prepared to respond? When 911 rings, and you have a call that is in progress, are you ready? This class is designed to provide you... Read More -
Crisis Intervention
One-Day SeminarThis one-day course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how... Read More -
Critical Incident Stress
One-Day SeminarCommunications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with techniques... Read More -
Critical Incidents – Total Disaster Response
One-Day SeminarThis course is designed to provide the attendee the knowledge they need to respond to a variety of large scale or mass casualty events. The course topics will range from... Read More -
Cultural Diversity – Ripped from the Headlines
One-Day SeminarIn the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This... Read More -
Customer Service
One-Day SeminarCustomer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how... Read More -
Domestic Abuse
One-Day SeminarA dynamic one-day look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations associated with it. Read More -
Hostage Negotiation
One-Day SeminarThe FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person... Read More -
How to Save a Life, Yours!
One-Day SeminarIn this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the... Read More -
Lead, Follow or Get Out of the Way
One-Day SeminarLeadership is more than being an appointed supervisor. Everyone in your communications center has the possibility for leadership. This one of a kind leadership class will address leadership at all... Read More -
Stress: It’s All In Your Head
One-Day SeminarA dynamic one-day look at how public safety workers can reduce stress in their lives. Attendees will learn to identify the sources of stress in their life and how to... Read More -
Suicide Intervention
One-Day SeminarA one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention. Read More -
Terrorism and the Telecommunicator
One-Day SeminarTerrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true... Read More -
When High Profile Calls Have a Higher Impact!
One-Day SeminarChances are you have heard the names, Kyle Plush, Kari Hunt, Shanell Anderson, Denise Amber Lee, and sadly some others. These stories have identified links in the public safety chain... Read More -
9-1-1: Hacked, Attacked and Where’s That
One-Day SeminarThis class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We... Read More