Basic Telecommunicator Training, 3rd Edition

This four-week interactive course teaches you the basic skills and responsibilities of a public safety telecommunicator.

Topics include:

• Roles and responsibilities
• Legal aspects
• Interpersonal communications
• Technologies
• Telephone techniques
• Call classification
• Radio communication
• Stress management

After taking this course, you will be able to:

• Understand the role and responsibilities of a public safety telecommunicator.
• Understand and demonstrate the basic skills needed to perform the job of a public safety
  telecommunicator.
• Employ basic stress management skills.
• Understand the liability aspects of public safety communications.

What you will receive:

• The ability to interact with your peers – discover common problems – find out what is working
  for them – share information and materials – build a support network of friends in like positions.
• One-on-one mentoring – feedback and assistance from your instructor as you learn the basic
  skills and responsibilities of a public safety telecommunicator.
• Certificate of Completion from the Public Safety Group awarding 40 training hours upon
  successful completion of the course.

More information: Basic Telecommunicator Training, 3rd Edition