All Training and Products
If you prefer a simplified list of course titles with links to their pages, visit our Training Courses page.
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9-1-1: Hacked, Attacked and Where’s That (Seminar)
One-Day SeminarThis class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We... Read More -
Active Assailant (Seminar)
One-Day SeminarThe most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator... Read More -
Active Assailant, 7th Edition (Online)
Three-Week Online CourseThe Active Assailant has become a part of modern society. The role of the call taker/dispatcher is critical and your knowledge of the active shooter protocol will help you save... Read More -
Advanced Law Enforcement
Two-Day SeminarA two-day seminar, which focuses on skills dispatchers need to dispatch various calls, which may become critical incidents. Topics covered include: suicidal callers, shootings, domestic violence, school violence, rape calls,... Read More -
Am I Just the Dispatcher?
One-Day SeminarThis motivational session will take an in-depth look at the job you do every day. The class is designed to motivate the new and the veteran telecommunicator and discusses such... Read More -
Audio Presentation for Basic Training Program
Basic Training, Training ProductsWe have created over 20 digital audio recordings and made them available on a thumb drive to support training for public safety communication professionals. *Price includes $5.00 shipping and handling. Read More -
Basic Fire Communication
One-Day SeminarA one-day seminar focusing on fire communications, apparatus, fire call taking, hazardous materials, and handling calls related to fires. Read More -
Basic Telecommunicator (Seminar)
40-Hour SeminarThe Basic Telecommunicator class is a 40-hour class built around the National Minimum Training guidelines. The course is designed to give the new telecommunicator the basic tools to begin training. Read More -
Basic Telecommunicator Training Manual
Basic Training, Training ProductsBasic Training Manual The most innovative basic training program ever developed. The Public Safety Group has developed a 40-hour Basic Telecommunicator Training manual that enables your agency to customize the... Read More -
Basic Telecommunicator Training, 3rd Edition (Online)
Four-Week Online CourseThis four-week interactive course teaches you the basic skills and responsibilities of a public safety telecommunicator. Topics include roles and responsibilities, legal aspects, interpersonal communications, technologies, telephone techniques, call classification,... Read More -
Communication Center Liability (Seminar)
One-Day SeminarLiability issues in the communications center have become a major issue across the United States. Communications centers across the United States are now facing lawsuits. It is important for all... Read More -
Communications Center Liability, 2nd Edition (Online)
Three-Week Online CourseWe live in a litigious society and the threat of a lawsuit involving communications professionals is real. Liability issues in the communications center have become a major issue. It is... Read More -
Communications Supervisor (Seminar)
Two-Day SeminarA two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability. Read More -
Communications Training Officer – 4th Edition (Online)
Six-Week Online Course with PEIThis dynamic and comprehensive six-week course provides you with the tools and information you need to maximize your skills as a public safety communications training professional. Through completion of this... Read More -
Communications Training Officer (CTO) Training and Evaluation Program Reference Manual
Reference Manuals, Training Products– Includes printed version in three-ring binder and flash drive with all written material. – 2nd Edition is now available! Now with more than 80 pages about CTO based training.... Read More -
Communications Training Officer (Seminar)
Two-Day SeminarA two-day interactive look at specific skills trainers need to perform the high-quality training needed in our profession. Topics include: adult learning, instructional techniques, Daily Observation Reports, lesson plans, documentation... Read More -
Crimes in Progress – 2nd Edition (Online)
Three-Week Online CourseWhen Seconds Count®, are you prepared to respond? When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you... Read More -
Crimes in Progress (Seminar)
One-Day SeminarWhen Seconds Count®, are you prepared to respond? When 911 rings, and you have a call that is in progress, are you ready? This class is designed to provide you... Read More -
Crisis Intervention (One-day Seminar)
One-Day SeminarThis course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to... Read More -
Crisis Intervention (Two-day Seminar)
Two-Day SeminarThis course is designed to teach and arm communications personnel with effective communications skills to not only get the needed information from the caller but also teach them how to... Read More -
Critical Incident Stress (Seminar)
One-Day SeminarCommunications is one of the most stressful jobs you can have. Each one of you will experience critical incident stress during your career. This class will provide you with techniques... Read More -
Critical Incidents – Total Disaster Response (Seminar)
One-Day SeminarThis course is designed to provide the attendee the knowledge they need to respond to a variety of large scale or mass casualty events. The course topics will range from... Read More -
Cultural Diversity – Ripped from the Headlines (Seminar)
One-Day SeminarIn the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This... Read More -
Cultural Diversity 3rd Edition – Ripped from the Headlines (Online)
Three-Week Online CourseIn the past few years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class... Read More -
Customer Service (Half-day Seminar)
Half-Day SeminarCustomer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how... Read More -
Customer Service (Online)
Three-Week Online CourseGood customer service skills are critical for all public safety communications professionals. Today it is not good enough to be technically competent. You must also provide a high level of... Read More -
Customer Service (Seminar)
One-Day SeminarCustomer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how... Read More -
Difficult Callers (Seminar)
One-Day SeminarSome 9-1-1 callers present more of a challenge than others. This class is designed to provide the attendees with a variety of skills to process some of the most challenging... Read More -
NEW
Dispatcher Mental Health & Wellness in the NG911 Environment
One-Day SeminarThis course provides public safety telecommunicators with education on the unique mental health and wellness challenges associated with emergency communications work, with specific emphasis on the evolving Next Generation 911... Read More -
Domestic Abuse (Seminar)
One-Day SeminarA dynamic one-day look at the truths and myths associated with domestic abuse. Attendees will learn to handle domestic abuse calls and the various situations associated with it. Read More -
Domestic Violence, 2nd Edition (Online)
Three-Week Online CourseDomestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic violence. Students will... Read More -
Fire Communications (Seminar)
Two-Day SeminarA two-day seminar focusing on communication, management, apparatus, and functionality in handling calls related to fires. Read More -
First Responder Round Table (Seminar)
Half-Day SeminarThe only class like it on the market. The class is designed to discuss issues and problems that each responder faces. The class is designed to assemble fire fighters, law... Read More -
Hostage Negotiation (Seminar)
One-Day SeminarThe FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person... Read More -
How to Save a Life, Yours! (Seminar)
One-Day SeminarIn this day and age heart disease, stroke and diabetes are not discriminatory however those that do not take care of themselves can find themselves in the front of the... Read More -
Instructor and Audio Combo for Basic Training Program
Basic Training, Training ProductsBuy both the Audio and Instructor content, available on a thumb drive, and save! *Price includes $5.00 shipping and handling. Read More -
Instructor Presentation for Basic Training Program
Basic Training, Training ProductsA thumb drive containing a PowerPoint presentation for the Basic Training manual for agency instructors. *Price includes $5.00 shipping and handling. Read More -
Lead, Follow or Get Out of the Way (Seminar)
One-Day SeminarLeadership is more than being an appointed supervisor. Everyone in your communications center has the possibility for leadership. This one of a kind leadership class will address leadership at all... Read More -
Lessons Learned from the Denise Amber Lee Case (Half-day)
Half-Day SeminarThis 4-hour class is Lessons Learned from the Denise Amber Lee Case. Read More -
Policy and Procedure Reference Manual
Reference Manuals, Training ProductsSecond Edition Now Available The policy and procedure reference manual is a must if you are looking at creating or updating your policy and procedures. More than 100 pages of... Read More -
Reference Manual Combo
Reference Manuals, Training ProductsCTO Training and Evaluation Program Reference Manual & Policy and Procedure Reference Manual Combo Order both manuals and save! Includes printed version in a three-ring binder and flash drive with... Read More -
Stress: It’s All In Your Head (Online)
Three-Week Online CoursePublic Safety Communications professionals work in one of the most stressful jobs in the world. This motivational three-week course will teach you how to deal with your job-related stress, as well... Read More -
Stress: It’s All In Your Head (Seminar)
One-Day SeminarA dynamic one-day look at how public safety workers can reduce stress in their lives. Attendees will learn to identify the sources of stress in their life and how to... Read More -
Suicide Intervention – 3rd Edition (Online)
Three-Week Online CourseThis interactive three-week course educates public safety call takers in crisis intervention. Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker intervention, and... Read More -
Suicide Intervention (Seminar)
One-Day SeminarA one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention. Read More -
Supervisor (Seminar)
Two-Day SeminarA two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability. Read More -
Terrorism and the Telecommunicator (Seminar)
One-Day SeminarTerrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true... Read More -
Training on Demand
Training On DemandTraining on Demand by The Public Safety Group is the most innovative dispatcher training program available. This program has been developed with the dynamic needs of the Emergency Communications Center... Read More -
TTY Training (Half-Day Seminar)
Half-Day SeminarThis 4-hour course deals with ADA Compliance, call handling techniques, the deaf culture and ASL, and other practical training for 9-1-1 call centers. Read More -
When High Profile Calls Have a Higher Impact! (Seminar)
One-Day SeminarChances are you have heard the names, Kyle Plush, Kari Hunt, Shanell Anderson, Denise Amber Lee, and sadly some others. These stories have identified links in the public safety chain... Read More -
When Seconds Count® Dispatcher In-Service Training Program
In-Service TrainingTrain All Your Dispatchers For Just Dollars A Month. The When Seconds Count® dispatcher in-service training program is the most innovative training method currently available. Each month you will receive... Read More