Dispatcher Mental Health & Wellness in the NG911 Environment

This course provides public safety telecommunicators with education on the unique mental health and wellness challenges associated with emergency communications work, with specific emphasis on the evolving Next Generation 911 (NG911) environment. Telecommunicators are...

Critical Incident Stress

Communications is one of the most stressful jobs you can have.  Each one of you will experience critical incident stress during your career. This class will provide you with techniques to manage critical incident stress and educate you about the effects of critical...

Crisis Intervention (Two-day Seminar)

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need. Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not...

Crisis Intervention (One-Day)

When a person is in crisis, the telecommunicator many times will be the first person to respond. This class provides you the tools you need. Communications personnel are often the first to deal with a person in the midst of a crisis. We recognize emotions, not...

When High Profile Calls Have a Higher Impact!

Chances are you have heard the names, Kyle Plush, Kari Hunt, Shanell Anderson, Denise Amber Lee, and sadly some others. These stories have identified links in the public safety chain of survival that failed them and tragically they are not here to share their story or...