Classes | Page 2 of 8 | Public Safety Group

Terrorism and the Telecommunicator (Seminar)

Terrorism has become a major threat to the cities of America. The dispatcher and call taker must have an understanding of terrorism and Weapons of Mass Destruction. Being the true first responder the attendee will learn techniques to handle an incident involving...

TTY Training (Half-Day Seminar)

This 4-hour course deals with ADA Compliance, call handling techniques, the deaf culture and ASL, and other practical training for 9-1-1 call centers.

Communication Center Liability (Seminar)

Liability issues in the communications center have become a major issue across the United States. Communications centers across the United States are now facing lawsuits. It is important for all members of the communications center to learn skills to reduce...

Stress: It’s All In Your Head (Seminar)

A dynamic one-day look at how public safety workers can reduce stress in their lives. Attendees will learn to identify the sources of stress in their life and how to manage their stress.

Suicide Intervention

A one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes risk assessment of caller risk assessment of responder call-taker intervention