Crimes in Progress – 2nd Edition (Online)

When Seconds Count®, are you prepared to respond? When 9-1-1 rings, and you have a call that is in progress, are you ready? This class is designed to provide you with the tools you need to respond to a variety of in-progress and high-risk calls. Topics include armed...

Active Assailant, 7th Edition (Online)

The Active Assailant has become a part of modern society. The role of the call taker/dispatcher is critical and your knowledge of the active shooter protocol will help you save lives. This class will give you a historical perspective and will review numerous incidents...

Communications Center Liability, 2nd Edition (Online)

We live in a litigious society and the threat of a lawsuit involving communications professionals is real. Liability issues in the communications center have become a major issue. It is important for all members of the communications center to learn skills to reduce...

Hostage Negotiation (Seminar)

The FBI now recommends that communications professionals receive hostage negotiation training. Many hostage-incident contacts with law enforcement begin when the hostage taker calls 9-1-1. It is critical that the person who answers this call is trained. This class...

Customer Service (Online)

Good customer service skills are critical for all public safety communications professionals. Today it is not good enough to be technically competent. You must also provide a high level of service. This three-week course will teach you how to provide great service...