Suicide Intervention – 3rd Edition (Online)

This interactive three-week course educates public safety call takers in crisis intervention.  Topics include: suicide attitudes and facts, risk assessment of caller, risk assessment of responder, call taker intervention, and suicide call case studies review.

Stress: It’s All In Your Head (Online)

Public Safety Communications professionals work in one of the most stressful jobs in the world. This motivational three-week course will teach you how to deal with your job-related stress, as well as how to deal with stress at home. Stress can take a terrible toll on...

Basic Telecommunicator Training, 3rd Edition (Online)

This four-week interactive course teaches you the basic skills and responsibilities of a public safety telecommunicator. Topics include: Roles and responsibilities Legal aspects Interpersonal communications Technologies Telephone techniques Call classification Radio...

Domestic Violence, 2nd Edition (Online)

Domestic violence is one of the most frequent calls you receive. This interactive three-week course takes a dynamic look at the truths and myths associated with domestic violence. Students will learn the techniques to handle domestic violence calls, why people stay in...