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The Public Safety Group

When Seconds Count® You Can Count on The Public Safety Group

Public Safety Group logo

(919) 569-0426

The Public Safety Group

When Seconds Count® You Can Count on The Public Safety Group

Communications Training Officer (Seminar)

A two-day interactive look at specific skills trainers need to perform the high-quality training needed in our profession. Topics include: adult learning, instructional techniques, Daily Observation Reports, lesson plans, documentation and liability.

Customer Service (Seminar)

Customer service skills are essential for every dispatcher and 9-1-1 professional. This comprehensive seminar examines effective communication for managing difficult callers, using professional and cooperative language, and strengthening working relationships between...

Customer Service (Half-day Seminar)

Customer service skills for dispatchers is a critical class for all dispatchers and 9-1-1 personnel. Topics covered include, annoying and difficult callers, words to use for extraordinary customer service, how to defuse anger and officer/dispatcher relations.

Difficult Callers (Seminar)

Some 9-1-1 callers present more of a challenge than others. This class is designed to provide the attendees with a variety of skills to process some of the most challenging calls and callers. Topics include: the basics calming techniques customer service how to defuse...

Cultural Diversity – Ripped from the Headlines (Seminar)

In the past two years, we have seen more civil unrest than occurred in the previous 40 years. With this backdrop, police officers have been the target of assassinations. This class will address your role in community-oriented policing, cultural diversity,...