Communications Training Officer – 4th Edition (Online)

This dynamic and comprehensive six-week course provides you with the tools and information you need to maximize your skills as a public safety communications training professional. Through completion of this course you’ll learn how to design and conduct CTO and...

9-1-1: Hacked, Attacked and Where’s That (Seminar)

This class has been created to bring telecommunicators up to speed on the technological terrorism and the “Internet of Things” that are plaguing our 9-1-1 centers across the nation. We will discuss getting back to the basics of identifying ANI/ALI & mapping...

Communications Center Supervisor (Seminar)

A two-day interactive class focusing on skills supervisors need. Topics covered include: federal laws, supervisor skill and styles, problem solving, counseling and liability.

Basic Fire Communication

A one-day seminar focusing on fire communications, apparatus, fire call taking, hazardous materials, and handling calls related to fires.

Am I Just the Dispatcher?

This motivational session will take an in-depth look at the job you do every day. The class is designed to motivate the new and the veteran telecommunicator and discusses such topics as professionalism, respect, teamwork, the future of 9-1-1, dealing with negative...