The most innovative public safety dispatcher's basic training program for public safety ever developed.
Customize Training to Fit Your Needs
The Public Safety Group has developed a 40-hour basic training manual that allows your agency to customize the training to fit your needs.
Basic Training Manual Available for Purchase
The manual is available to be purchased by any agency and can be used as a self-paced training manual or taught by agency instructors. Second edition now available.
Public Safety Dispatcher's Basic Training Topics Include:
- Chapter 1 – Roles and responsibilities
- Chapter 2 – Legal aspects
- Chapter 3 – Interpersonal communications
- Chapter 4 – Technologies
- Chapter 5 – Telephone techniques/call processing
- Chapter 6 – Call classification
- Chapter 7 – Radio communications
- Chapter 8 – Stress management
Price includes $7.00 shipping and handling.