The most innovative public safety dispatcher's basic training program ever developed.
Customize Training to Fit Your Needs
The Public Safety Group has developed a 40-hour basic training manual that allows your agency to customize the training to fit your needs.
Basic Training Manual Available for Purchase
The manual is available to be purchased by any agency and can be used as a self-paced training manual or taught by agency instructors. Second edition now available.
Chapter 1 – Roles and responsibilities
Chapter 2 – Legal aspects
Chapter 3 – Interpersonal communications
Chapter 4 – Technologies
Chapter 5 – Telephone techniques/call processing
Chapter 6 – Call classification
Chapter 7 – Radio communications
Chapter 8 – Stress management
Price includes $7.00 shipping and handling.